Returns & Refunds Policy
We enable merchants to facilitate a hassle-free Returns & Refunds to make the process smooth and straightforward via Shipstreak. Please take a moment to review the policy below:
Eligibility for Returns & Refunds:
You may be eligible for a return and refund under the following circumstances:
- Wrong Product Received: If you receive an item different from the product you ordered.
- Defective Product Received: In case you receive a damaged or faulty product.
- Incorrect Quantity Received: If the quantity of products delivered is not as per your order.
- Incorrect Variant/Size/Color Received: When you receive a product in the wrong variant, size, or color from what you ordered.
We offer a generous return window period of 5 days from the date of your order delivery. Please ensure that the product is unused, in its original packaging along with original tags and labels, and in the same condition as delivered to you for us to accept and process the return and refund.
How to Initiate a Return
To initiate a return, please follow these simple steps:
- Go to ‘Return Request’ link and verify using the mobile number used to place the order.
- Go to the ‘Order History’ section.
- Choose the corresponding order containing the item you wish to return.
- Click on the ‘Return’ option next to the item.
- Choose the appropriate reason for the return from the listed options.
- Upload the actual product images of the item (s) received by you
- In case of a ‘Cash on Delivery’ order, update your accurate bank details for the purpose of refund. Please note that ShipStreak shall not be responsible for failure of refund in case you provide inaccurate bank details.
- Follow the on-screen instructions to complete the return request.
Once your return request is submitted and approved, the Return pickup request will be generated with a third-party logistics partner. Logistics partner will send a delivery personnel to pick up the product. During the pickup, the delivery personnel may conduct the product verification and may reject the pickup if the product verification fails in accordance with the Returns policy.
Upon receiving the returned item and verifying its condition, we will initiate the refund process. The refund will be processed to the original payment method used during the purchase. For Cash-on-Delivery (COD) orders, we will refund the amount to the bank account per the details you provide to us.
We aim to process refunds within 5-7 business days after receiving the returned product.
Certain items are non-returnable for hygiene and safety reasons. Those products will not be returnable and will be rejected in the process of raising the request.
If you have any questions or need assistance with your return or refund, our customer support team is here to help. You can reach us through WhatsApp on +91 89049 34854
Last updated: Aug 3, 2023